Our Older Adults Need Help
They are going home quicker and sicker due to early hospital discharge and because they are choosing to age at home. They are calling on home care agencies to help make this possible. Because of their increased needs and complexities, the old way of doing homecare no longer works. The time has come for home care agencies to rise to the occasion by equipping and empowering caregivers to meet these challenges.
Here at ASQ, we are setting the Gold Standard in homecare by hiring individuals who have the heart of a caregiver and surrounding them with nurses and staff to equip, empower, and educate them. We then send them to care for our older adults addressing their complex needs and providing them an extraordinary care experience.
Our Care Model
We designed our care model to ensure your loved one can age safely and comfortably in their home, and you can have peace of mind.
Our team of nurses, caregivers, and administrators…
- Collaborate with you, your loved one, and their healthcare team to set up the home environment for success
- Develop a detailed plan of care for your loved one that will be carried out by our skilled and compassionate caregivers
- Supervise and train our caregivers to carry out your loved one’s personalized care plan
- Document and share best practices within the home so we can continually improve our care delivery
- Coordinate and review input from all parties to modify the care plan, if necessary
- Communicate results regularly with you, your loved one, and their healthcare team
- Provide additional services if required or refer you to one of our partnering healthcare professionals
Our Services & Programs
Frequently Asked Questions (FAQs)
What does Hourly Care include?
What does a Live-In Care include?
Live-in care consists of a caregiver staying with your loved one and providing 14 hours of care per day. The caregiver does not go home and instead takes up to three meal periods during the day and eight hours of rest per night. Typically, two caregivers split the schedule weekly, one usually working four consecutive days and the other three days. You are responsible for providing the caregiver with a comfortable place to sleep, access to a bathroom for their personal needs, and reasonable meals.
What does Light Care include?
Light care is designed for a spouse or second older person living in your loved one's home who also requires care. Light care includes meal preparation, light housekeeping, and laundry for that second person. If more attention is needed for the second person, we will work with you to ensure the proper care is in place as a separate service.
What does Respite Care include?
What does a Clinical Assessment include?
When you decide to go with our services, before starting care, our nurse conducts an in-depth clinical assessment and reviews the cultural assessment with you, your loved one, and their healthcare team to help meet your goals. To prevent an unsafe environment, they also conduct a home safety assessment identifying unsafe areas and recommending any home modifications and safety equipment needed. If your loved one is being discharged from a hospital or a nursing home, our nurse will talk with their current healthcare team. The nurse developing your loved one's care plan will also witness how the facility is currently transferring them and build that into their care plan.
What is considered as an Emergency Start?
If your loved one requires the start of care in less then 48-hours or after our regular business hours, an emergency start is needed. Emergency starts are conducted for a small additional fee to ensure we can get the services in place needed to start care for your loved one.
What Is Your Service Area?
We currently serve the towns and cities located in Southeastern Connecticut. See our service map below.
How soon can you start?
Once you have met with our nurse for a home safety evaluation and assessment to determine your loved one's care needs, we will develop a comprehensive care plan and train and orient your loved one's caregivers to start providing care right away. This process typically takes 36 to 48 hours and is the best way to ensure a smooth start. However, for a small fee, we can perform an emergency start of care as well.
What Services Can Your Caregivers Provide My loved One?
Our caregivers can provide your loved one with non-medical, companion, personal, or homemaker care. They assist with meal preparation and serving, light housekeeping, medication reminders, stand-by assistance, bathing assistance, dressing, personal hygiene, transfers, bed-bound care, feeding assistance, incontinence care, peri-care, and transportation services..
Am I charged for the services your nurses provide my loved one?
We stand behind the quality of care that we provide your loved one and would not be comfortable running our agency, supervising our caregivers, nor providing care to your loved one without the guidance of a nurse on staff. Because of that, unless your loved one requires our additional case management service, you are not charged for the services our nurses provide. The price you pay for a caregiver to walk through your loved one's door includes having a nurse perform a comprehensive assessment for your loved one, supervise and train their caregivers, oversee their care plan, conduct field visits as needed, and be a resource to you. Additionally, when we send a caregiver to your loved one's home for training and orientation, we do this at no additional cost to you because we want to ensure we are setting your loved one up for success.
Who will I meet at the initial in-home assessment?
One of our nurses will conduct the assessment to help you determine what services will help your loved one maintain the most independence, while also supporting their activity of daily living needs. At that time, you can ask any questions or concerns you would like addressed to make the right decision for your loved one.
What are the skills of caregivers providing the care and what training have they received?
We only hire caregivers that have a Home Health Aide (HHA) or Certified Nurses Aide (CNA) certification. We also have an internal 40-hour Personal Care Aide (PCA) certificate training program, conducted by a nurse, to transition caregivers who have not had prior training.
If I use your services, who would I contact if I had questions or concerns?
We provide you with office support staff who are available 24/7. We also have field supervisors that regularly visit to evaluate your loved one's caregivers and answer any questions or concerns you may have. Lastly, we provide you an online family portal that allows you to view your loved one's weekly schedule and the caregivers who are coming to provide care for them.
Can my loved one continue with your services if their health declines over time?
Our caregivers are equipped with the twenty-one critical homecare skills needed to handle all of your loved one's care needs throughout the various stages. Providing your loved one with skilled caregivers ensures that if their health declines, the caregiver they began with can stay with them up to the end.
Can I trust you to care for my loved one?
As a Home Care Pulse Certified – Trusted Provider, we are committed to your satisfaction. We contract with Home Care Pulse to gather and report feedback from our past and current clients by conducting random live phone interviews each month. Because Home Care Pulse is an independent third-party company, they can collect honest and unbiased feedback, without outside influence. Also, our ratings on Facebook, Google, Caring.com, and Homecare Pulse will help you in your decision-making process. Ultimately, we believe that we have to earn your trust. Over time as we care for your loved one, our actions will confirm that you decided to invest in a relationship with the best home care agency. Read more of our clients' success stories or read our reviews on other websites and learn what others have to say about partnering with us.
Learn More About Us
Call Us Today
Call us today, (860) 373-0428, to meet with our nurses at no cost to you to learn more about your options and make the right decision for your loved one.
Read Our Success Stories
Learn more about what our current and past clients have to say about partnering with us to help you in your decision-making process.