Frequently Asked Questions (FAQs)

Explore our FAQ section to discover insightful answers to the most common questions about our non-medical home care services, so you can make informed decisions with confidence about the care and support your loved ones deserve.

What is our service area?

We serve the towns and cities in Southeastern Connecticut, Kent County Rhode Island, and Providence County Rhode Island.

What services can our care professionals provide your loved one?

Our care professionals can provide your loved one with non-medical companion and homemaker care. They assist with meal preparation and serving, light housekeeping, medication reminders, standby assistance, bathing assistance, and transportation services.

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What are the skills of the care professionals providing the care and what training have they received?

We’ve partnered with the Eastern CT Workforce Investment Board (EWIB) and Three Rivers Community College (TRCC) to develop a training program that ensures your loved one’s care professional can provide their non-medical home care needs and give you peace of mind.

Our non-medical home care services: Discover your options

Discover more about our non-medical home care services below to learn how we can support your loved ones with their daily needs and activities.

  • Hourly care is provided to your loved one on a schedule that reoccurs weekly based on the days and hours your loved one needs help.
  • Live-in care consists of a care professional staying with your loved one and providing 13 hours of care per day. You are responsible for providing the care professional with a comfortable place to sleep, access to a bathroom for their personal needs, and reasonable meals. They do not go home and take up to three meal periods during the day and eight hours of rest per night.
  • Respite care is best when your loved one does not regularly need 20 hours of care per week or needs care for less than a month. Our respite care service may be right for them.
  • Light care is for a spouse or second older person living in your loved one’s home who also requires care. Light care includes meal preparation, light housekeeping, and laundry for that second person. If more attention is needed for the second person, we will work with you to ensure the proper care is in place as a separate service.

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How soon can we start?

Once you have met with our care navigator for a home safety evaluation and assessment to determine your care needs, we will develop a comprehensive care plan and train and orient your care professionals to start providing care immediately. This process typically takes 36 to 48 hours and is the best way to ensure a smooth start.

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What does a comprehensive assessment include?

When you decide to go with our services, before starting care, our case coordinator conducts an in-depth assessment, reviews the cultural assessment, performs a home safety assessment, and develops your loved one’s personalized non-medical home care program.

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Who can you speak to about your loved one’s care needs?

Complete our short questionnaire below and speak with our care navigator to help determine the services that will help your loved one maintain independence while supporting their daily living needs.

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If you use our services, who would you contact if you had questions or concerns?

We provide you with office support staff who are available 24/7. Field supervisors regularly visit to evaluate your loved one’s care professionals and answer any questions or concerns you may have. Lastly, we provide an online family portal that lets you view your loved one’s weekly schedule and the care professionals coming to care for them.

What do our clients say about us?

As a Home Care Pulse Certified – Trusted Provider, we are committed to your satisfaction. We contract with Home Care Pulse, an independent third-party company, to collect monthly honest and unbiased feedback from our clients. Also, our ratings on Facebook, Google,, and Homecare Pulse will help you decide. Ultimately, we believe that we have to earn your trust. Over time, as we care for you, our actions will confirm that you chose to invest in a relationship with the best home care agency. Read more of our client’s success stories or reviews on other websites and learn what others say about partnering with us.