One of our nurses will conduct the assessment to help you determine what services will help your loved one maintain the most independence, while also supporting their activity of daily living needs. At that time, you can ask any questions or concerns you would like addressed to make the right decision for your loved one.

We only hire caregivers that have a Home Health Aide (HHA) or Certified Nurses Aide (CNA) certification. We also have an internal 40-hour Personal Care Aide (PCA) certificate training program, conducted by a nurse, to transition caregivers who have not had prior training.

We provide you with office support staff who are available 24/7. We also have field supervisors that regularly visit to evaluate your loved one's caregivers and answer any questions or concerns you may have. Lastly, we provide you an online family portal that allows you to view your loved one's weekly schedule and the caregivers who are coming to provide care for them.

When we are providing care for your loved one, we place an in-home binder in their home, which contains their care plan, medication reminder directions, daily routines, likes and dislikes, educational material for the caregiver, and emergency preparedness guide. This in-home binder empowers our caregivers to acclimate to your loved one quickly and ensures that in case of an emergency, we are prepared to follow your directions. Additionally, your loved one's caregivers have 24/7 access to the nurses who oversee their care plan for guidance. You won’t find this level of communication anywhere else, and it represents our commitment to giving you peace of mind when caring for your loved one.

All of our caregivers are employees.

Yes, we can! Our care is always determined by what your loved one needs. We have a respite care program designed specifically for short term care needs.

To remove any communication barriers between the caregivers who are with your loved one, we place a communication logbook in their home, which the caregivers use to document the care they provide. This logbook contains up to four months’ worth of daily notes, including activities the caregiver helped with or provided, along with summary notes and any observations. This information sharing promotes transparency and the sharing of best practices amongst our caregivers for the benefit of your loved one. Families who use our service love this feature because it allows them to know how their loved one’s day went and the care they received.

Our caregivers are equipped with the twenty-one critical homecare skills needed to handle all of your loved one's care needs throughout the various stages. Providing your loved one with skilled caregivers ensures that if their health declines, the caregiver they began with can stay with them up to the end.

Once you have met with our nurse for a home safety evaluation and assessment to determine your loved one's care needs, we will develop a comprehensive care plan and train and orient your loved one's caregivers to start providing care right away. This process typically takes 36 to 48 hours and is the best way to ensure a smooth start. However, for a small fee, we can perform an emergency start of care as well.

If you are struggling to review and understand your loved one's long term care policy, we can assist you with the process. We have experience working with the nine major long-term care insurance carriers and can help you understand what your loved one's contract covers and, if needed, coach you through the process of getting qualified. Once your loved one is approved, we will submit the required paperwork for you every week to ensure you are reimbursed promptly for the services we provide to your loved one. We do all this as an added value at no additional cost to you. Click here to contact us today to meet our nurses at no cost to you and learn more about your options.

We continuously refine your loved one's care plan to ensure they are receiving the best care possible. Our caregivers document the activities they perform at every visit and alert us to any changes regarding your loved one's care. Additionally, we conduct field supervision visits during which we review and update the care plan as needed.

Yes, we can! Many of our clients take advantage of our light care program for their loved one’s spouse for a small additional fee.

We offer a free care assessment at the beginning, which is conducted by a nurse because they understand your loved one's medical condition. Having a nurse conduct the assessment is not a requirement of the state, nor do the majority of other agencies do this. We believe that only a nurse can develop a comprehensive care plan that continuously meets your loved one's care needs. Once your loved one's care plan is developed, our nurses will continue to oversee their care plan and caregivers, while communicating with you throughout the entire process.

We stand behind the quality of care that we provide your loved one and would not be comfortable running our agency, supervising our caregivers, nor providing care to your loved one without the guidance of a nurse on staff. Because of that, unless your loved one requires our additional case management service, you are not charged for the services our nurses provide. The price you pay for a caregiver to walk through your loved one's door includes having a nurse perform a comprehensive assessment for your loved one, supervise and train their caregivers, oversee their care plan, conduct field visits as needed, and be a resource to you. Additionally, when we send a caregiver to your loved one's home for training and orientation, we do this at no additional cost to you because we want to ensure we are setting your loved one up for success.

As a Home Care Pulse Certified – Trusted Provider, we are committed to your satisfaction. We contract with Home Care Pulse to gather and report feedback from our past and current clients by conducting random live phone interviews each month. Because Home Care Pulse is an independent third-party company, they can collect honest and unbiased feedback, without outside influence. Also, our ratings on Facebook, Google, Caring.com, and Homecare Pulse will help you in your decision-making process. Ultimately, we believe that we have to earn your trust. Over time as we care for your loved one, our actions will confirm that you decided to invest in a relationship with the best home care agency. Read more of our clients’ success stories or read our reviews on other websites and learn what others have to say about partnering with us.

Success StoriesReviews On GoogleReviews On FacebookReviews On Caring.comReviews On Homecare Pulse

Great caregivers are challenging to find, which is why we assess your loved one's caregivers to ensure they have integrity, compassion, dedication, and are resourceful. Every caregiver who walks through your front door must go through a rigorous eight-step hiring process, which includes reviewing skills, experience, work-related values, background, substance abuse, and a physical check. Throughout the entire hiring process, we are assessing their verbal and writing skills to ensure when they walk through your front door, your loved one can immediately relate to each other. Additionally, they are supervised and trained by our nursing staff to help them further develop their skills.

Yes, we can. We provide care services to almost anywhere they call home.

We currently serve the towns and cities located in Southeastern Connecticut. See our service map below.

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