They took care of me and all the services they provided helped me get back on my feet.Doris Fithian
I Can't Live Home Without Help
Your home is a great comfort to you, but it can also create challenges as you age. Our experienced team of nurses and caregivers will help you navigate your daily living needs so you can safely stay in your home and continue to enjoy it.
I Don’t Want To Overburden My Children
I Can't Go Home Without Extra Help
I Want To Stay In My Community
Frequently Asked Questions (FAQs)
Who will I meet at the initial in-home assessment?
One of our nurses will conduct the assessment to help you determine what services will help you maintain the most independence, while also supporting your activity of daily living needs. At that time, you can ask any questions or concerns you would like addressed to make the right decision for yourself.
What if I require specialized care?
If you need more care or specialty care, we can help. We offer specialty services that include fall prevention, transitional care, and memory care. We've designed these services to help you avoid falls, transition home from a healthcare facility, or receive the appropriate care if you have Alzheimer's. Our nurses personalize these programs according to your needs. Learn more about our specialty programs.
How soon can you start?
Once you have met with our nurse for a home safety evaluation and assessment to determine your care needs, we will develop a comprehensive care plan and train and orient your caregivers to start providing care right away. This process typically takes 36 to 48 hours and is the best way to ensure a smooth start. However, for a small fee, we can perform an emergency start of care as well.
If I use your services, who would I contact if I had questions or concerns?
We provide you with office support staff who are available 24/7. We also have field supervisors that regularly visit to evaluate your caregivers and answer any questions or concerns you may have. Lastly, we provide you an online family portal that allows you to view your weekly schedule and the caregivers who are coming to provide care for you.
Will I be able to understand your caregivers and am I safe with them?
Great caregivers are challenging to find, which is why we assess your caregivers to ensure they have integrity, compassion, dedication, and are resourceful. Every caregiver who walks through your front door must go through a rigorous eight-step hiring process, which includes reviewing skills, experience, work-related values, background, substance abuse, and a physical check. Throughout the entire hiring process, we are assessing their verbal and writing skills to ensure when they walk through your front door, you can immediately relate to each other. Additionally, they are supervised and trained by our nursing staff to help them further develop their skills.
What happens if I have a medical emergency?
When we are providing care for you, we place an in-home binder in your place of residence, which contains your care plan, medication reminder directions, daily routines, likes and dislikes, educational material for the caregiver, and emergency preparedness guide. This in-home binder empowers our caregivers to acclimate to you quickly and ensures that in case of an emergency, we are prepared to follow your directions. Additionally, your caregivers have 24/7 access to the nurses who oversee your care plan for guidance. You won’t find this level of communication anywhere else, and it represents our commitment to giving you peace of mind when caring for you.
Can you provide care for me on a short term basis?
Yes, we can! Our care is always determined by what you need. We have a respite care program designed specifically for short term care needs.
Can you care for me if I am in a facility (hospital, nursing home, or assisted living)?
Yes, we can. We provide care services to almost anywhere you call home.
Will you create a care plan personalized for my needs? What does this include?
We offer a free care assessment at the beginning, which is conducted by a nurse because they understand your medical condition. Having a nurse conduct the assessment is not a requirement of the state, nor do the majority of other agencies do this. We believe that only a nurse can develop a comprehensive care plan that continuously meets your care needs. Once your care plan is developed, our nurses will continue to oversee your care plan and caregivers, while communicating with you throughout the entire process.
How often do you evaluate and update my plan of care?
We continuously refine your care plan to ensure you are receiving the best care possible. Our caregivers document the activities they perform at every visit and alert us to any changes regarding your care. Additionally, we conduct field supervision visits during which we review and update the care plan as needed.
I'm not sure if my long-term care insurance covers non-medical home care.
If you are struggling to review and understand your long term care policy, we can assist you with the process. We have experience working with the nine major long-term care insurance carriers and can help you understand what your contract covers and, if needed, coach you through the process of getting qualified. Once you are approved, we will submit the required paperwork for you every week to ensure you are reimbursed promptly for the services we provide to you. We do all this as an added value at no additional cost to you.
Am I charged for the services your nurses provide?
We stand behind the quality of care that we provide you and would not be comfortable running our agency, supervising our caregivers, nor providing care to you without the guidance of a nurse on staff. Because of that, unless you require our additional case management service, you are not charged for the services our nurses provide. The price you pay for a caregiver to walk through your door includes having a nurse perform a comprehensive assessment for you, supervise and train your caregivers, oversee the care plan, conduct field visits as needed, and be a resource to you. Additionally, when we send a caregiver to your home for training and orientation, we do this at no additional cost to you because we want to ensure we are setting you up for success.
Can I trust you to care for me?
As a Home Care Pulse Certified – Trusted Provider, we are committed to your satisfaction. We contract with Home Care Pulse to gather and report feedback from our past and current clients by conducting random live phone interviews each month. Because Home Care Pulse is an independent third-party company, they can collect honest and unbiased feedback, without outside influence. Also, our ratings on Facebook, Google, Caring.com, and Homecare Pulse will help you in your decision-making process. Ultimately, we believe that we have to earn your trust. Over time as we care for you, our actions will confirm that you decided to invest in a relationship with the best home care agency. Read more of our clients' success stories or read our reviews on other websites and learn what others have to say about partnering with us.
Can I continue with your services if my health declines over time?
Our caregivers are equipped with the twenty-one critical homecare skills needed to handle all of your care needs throughout the various stages. Providing you with skilled caregivers ensures that if your health declines, the caregiver you began with can stay with you up to the end.
What are the skills of caregivers providing the care and what training have they received?
We only hire caregivers that have a Home Health Aide (HHA) or Certified Nurses Aide (CNA) certification. We also have an internal 40-hour Personal Care Aide (PCA) certificate training program, conducted by a nurse, to transition caregivers who have not had prior training.
What is your service area?
We currently serve the towns and cities located in southeastern Connecticut. See our service map below.
Learn More About Us
Call Us Today
Call us today, (860) 373-0428, to meet with our nurses at no cost to you to learn more about your options and make the right decision for yourself.
Read Our Success Stories
Learn more about what our current and past clients have to say about partnering with us to help you in your decision-making process.