They took care of me and all the services they provided helped me get back on my feet.Doris Fithian
I Can't Live Home Without Help
Your home is a great comfort to you, but it can also create challenges as you age. Our experienced team will help you navigate your daily living needs so you can safely stay in your home and continue to enjoy it.
I Don’t Want To Overburden My Children
I Can't Go Home Without Extra Help
You want to move back home, but you are nervous about living without a team of trained professionals. Our experienced team will assess your home environment so they can provide caregivers who will help you transition safely back home.
I Want To Stay In My Community
You want to stay amongst your family, friends, and neighbors, but you worry about your needs and ongoing safety. Our experienced team will help you with your daily living needs so you can safely age at home, surrounded by loved ones.
Frequently Asked Questions (FAQs)
Who can you speak to about your care needs?
Complete our short questionnaire below and speak with our care navigator to help you determine the services that will help you maintain your independence while supporting your daily living needs.
What services do we provide?
We provide the following services:
- Hourly Care
- Live-In Care
- Light Care
- Respite Care
- Case Coordination
How soon can we start?
Once you have met with our care navigator for a home safety evaluation and assessment to determine your care needs, we will develop a comprehensive care plan and train and orient your caregivers to start providing care right away. This process typically takes 36 to 48 hours and is the best way to ensure a smooth start.
If I use your services, who would I contact if I had questions or concerns?
We provide you with office support staff who are available 24/7. We also have field supervisors that regularly visit to evaluate your caregivers and answer any questions or concerns you may have. Lastly, we provide you an online family portal that allows you to view your weekly schedule and the caregivers who are coming to provide care for you.
What is our caregiver selection process?
Great caregivers are challenging to find, so we assess your caregivers to ensure they have integrity, compassion, dedication, and are resourceful. Every caregiver who walks through your front door must undergo a rigorous eight-step hiring process, including reviewing skills, experience, work-related values, background, substance abuse, and a physical check. Throughout the hiring process, we assess their verbal and writing skills to ensure they can immediately relate to you when they walk through your front door. Additionally, they are supervised and trained by our staff to help them further develop their skills.
Can we provide care on a short term basis?
Yes, we can! Our care is always determined by what you need. We have a respite care program designed specifically for short term care needs.
Can we care for you if you am in a facility (hospital, nursing home, or assisted living)?
Yes, we can. We provide care services to almost anywhere you call home.
How often do we evaluate and update your plan of care?
We continuously refine your care plan to ensure you are receiving the best care possible. Our caregivers document the activities they perform at every visit and alert us to any changes regarding your care. Additionally, we conduct field supervision visits during which we review and update the care plan as needed.
Your not sure if your long-term care insurance covers non-medical home care.
We can assist you with the process if you are struggling to review and understand your long-term care policy. We have experience working with the nine major long-term care insurance carriers and can help you know what your contract covers and, if needed, coach you through getting qualified. Once approved, we will submit the required paperwork weekly to ensure you are reimbursed promptly for our services. We do all this as an added value at no additional cost.
What do our clients say say about us?
As a Home Care Pulse Certified – Trusted Provider, we are committed to your satisfaction. We contract with Home Care Pulse to gather and report past and current clients' feedback by conducting monthly phone interviews. Because Home Care Pulse is an independent third-party company, they collect honest and unbiased feedback without outside influence. Also, our ratings on Facebook, Google, Caring.com, and Homecare Pulse will help you in your decision-making process. Ultimately, we believe that we have to earn your trust. Over time as we care for you, our actions will confirm that you decided to invest in a relationship with the best home care agency. Read more of our client's success stories or reviews on other websites and learn what others say about partnering with us.
What are the skills of caregivers providing the care and what training have they received?
We've partnered with the Eastern CT Workforce Investment Board (EWIB) and Three Rivers Community College (TRCC) to develop a caregiver training program that ensures your caregiver can provide your non-medical homecare needs. You can have peace of mind knowing that the caregiver walking trough your door is prepared to serve you.
What is our service area?
We currently serve the towns and cities located in southeastern Connecticut. See our service map below.
Learn More About Us
Discover Your Home Care Solution
Complete our short questionnaire to speak with our our care navigator and discover a home care solution that will give you peace-of-mind.
Read Our Success Stories
Learn more about what our current and past clients have to say about partnering with us to help you in your decision-making process.