I could not have asked for a more professional, caring, and competent team of caregivers for my spouse.Jeanette Holley
I Can't Leave My Spouse Alone
I Am Overwhelmed By My Spouse's Care Needs
You love your spouse, but being their primary caregiver leaves you exhausted, overwhelmed, and worried for both of you. You need help. For a few hours per day, we can take care of your spouse, so you can take care of yourself.
My Spouse Desires To Remain At Home
I Need Help To Bring My Spouse Home
Frequently Asked Questions (FAQs)
Who will I meet at the initial in-home assessment?
One of our nurses will conduct the assessment to help you determine what services will help your spouse maintain the most independence, while also supporting their activity of daily living needs. At that time, you can ask any questions or concerns you would like addressed to make the right decision for your spouse.
Will my spouse be able to understand their caregivers and are they safe with them?
Great caregivers are challenging to find, which is why we assess your spouse's caregivers to ensure they have integrity, compassion, dedication, and are resourceful. Every caregiver who walks through your front door must go through a rigorous eight-step hiring process, which includes reviewing skills, experience, work-related values, background, substance abuse, and a physical check. Throughout the entire hiring process, we are assessing their verbal and writing skills to ensure when they walk through your front door, your spouse can immediately relate to each other. Additionally, they are supervised and trained by our nursing staff to help them further develop their skills.
What happens if my spouse has a medical emergency?
When we are providing care for your spouse, we place an in-home binder in your place of residence, which contains their care plan, medication reminder directions, daily routines, likes and dislikes, educational material for the caregiver, and emergency preparedness guide. This in-home binder empowers our caregivers to acclimate to your spouse quickly and ensures that in case of an emergency, we are prepared to follow your directions. Additionally, your spouse's caregivers have 24/7 access to the nurses who oversee their care plan for guidance. You won’t find this level of communication anywhere else, and it represents our commitment to giving you peace of mind when caring for your spouse.
Will you create a care plan personalized for my spouse’s needs? What does this include?
We offer a free care assessment at the beginning, which is conducted by a nurse because they understand your spouse's medical condition. Having a nurse conduct the assessment is not a requirement of the state, nor do the majority of other agencies do this. We believe that only a nurse can develop a comprehensive care plan that continuously meets your spouse's care needs. Once your spouse's care plan is developed, our nurses will continue to oversee their care plan and caregivers, while communicating with you throughout the entire process.
How often do you evaluate and update my spouse’s plan of care?
We continuously refine your spouse's care plan to ensure they are receiving the best care possible. Our caregivers document the activities they perform at every visit and alert us to any changes regarding your spouse's care. Additionally, we conduct field supervision visits during which we review and update the care plan as needed.
Can you provide care for my spouse on a short term basis?
Yes, we can! Our care is always determined by what your spouse needs. We have a respite care program designed specifically for short term care needs.
Can you care for my spouse if they are in a facility (hospital, nursing home, or assisted living)?
Yes, we can. We provide care services to almost anywhere they call home.
How will I know what care my spouse received from their caregivers?
To remove any communication barriers between the caregivers who are with your spouse, we place a communication logbook in their home, which the caregivers use to document the care they provide. This logbook contains up to four months’ worth of daily notes, including activities the caregiver helped with or provided, along with summary notes and any observations. This information sharing promotes transparency and the sharing of best practices amongst our caregivers for the benefit of your spouse. Families who use our service love this feature because it allows them to know how their spouse’s day went and the care they received.
What if my spouse requires specialized care?
If your spouse needs more care or specialty care, we can help. We offer specialty services that include fall prevention, transitional care, and memory care. We've designed these services to help your spouse avoid falls, transition home from a healthcare facility, or receive the appropriate care if they have Alzheimer's. Our nurses personalize these programs according to your spouse's needs. Learn more about our specialty programs.
How soon can you start?
Once you have met with our nurse for a home safety evaluation and assessment to determine your spouse's care needs, we will develop a comprehensive care plan and train and orient your spouse's caregivers to start providing care right away. This process typically takes 36 to 48 hours and is the best way to ensure a smooth start. However, for a small fee, we can perform an emergency start of care as well.
If I use your services, who would I contact if I had questions or concerns?
We provide you with office support staff who are available 24/7. We also have field supervisors that regularly visit to evaluate your spouse's caregivers and answer any questions or concerns you may have. Lastly, we provide you an online family portal that allows you to view your spouse's weekly schedule and the caregivers who are coming to provide care for them.
I'm not sure if my spouse's long-term care insurance covers non-medical home care.
If you are struggling to review and understand your spouse's long term care policy, we can assist you with the process. We have experience working with the nine major long-term care insurance carriers and can help you understand what your spouse's contract covers and, if needed, coach you through the process of getting qualified. Once your spouse is approved, we will submit the required paperwork for you every week to ensure you are reimbursed promptly for the services we provide to your spouse. We do all this as an added value at no additional cost to you.
Am I charged for the services your nurses provide my spouse?
We stand behind the quality of care that we provide your spouse and would not be comfortable running our agency, supervising our caregivers, nor providing care to your spouse without the guidance of a nurse on staff. Because of that, unless your spouse requires our additional case management service, you are not charged for the services our nurses provide. The price you pay for a caregiver to walk through your door includes having a nurse perform a comprehensive assessment for your loved spouse, supervise and train their caregivers, oversee their care plan, conduct field visits as needed, and be a resource to you. Additionally, when we send a caregiver to your home for training and orientation, we do this at no additional cost to you because we want to ensure we are setting your spouse up for success.
Can I trust you to care for my spouse?
As a Home Care Pulse Certified – Trusted Provider, we are committed to your satisfaction. We contract with Home Care Pulse to gather and report feedback from our past and current clients by conducting random live phone interviews each month. Because Home Care Pulse is an independent third-party company, they can collect honest and unbiased feedback, without outside influence. Also, our ratings on Facebook, Google, Caring.com, and Homecare Pulse will help you in your decision-making process. Ultimately, we believe that we have to earn your trust, over time as we care for your spouse, our actions will confirm that you decided to invest in a relationship with the best home care agency. Read more of our clients' success stories or read our reviews on other websites and learn what others have to say about partnering with us.
Can my spouse continue with your services if their health declines over time?
Our caregivers are equipped with the twenty-one critical homecare skills needed to handle all of your spouse's care needs throughout the various stages. Providing your spouse with skilled caregivers ensures that if their health declines, the caregiver they began with can stay with them up to the end.
What are the skills of caregivers providing the care and what training have they received?
We only hire caregivers that have a Home Health Aide (HHA) or Certified Nurses Aide (CNA) certification. We also have an internal 40-hour Personal Care Aide (PCA) certificate training program, conducted by a nurse, to transition caregivers who have not had prior training.
What Is Your Service Area?
We currently serve the towns and cities located in southeastern Connecticut. See our service map below.
Learn More About Us
Call Us Today
Call us today, (860) 373-0428, to meet with our nurses at no cost to you to learn more about your options and make the right decision for your spouse.
Read Our Success Stories
Learn more about what our current and past clients have to say about partnering with us to help you in your decision-making process.