I could not have asked for a more professional, caring, and competent team of caregivers for my spouse.Jeanette Holley
I Can't Leave My Spouse Alone
You have many obligations, but if your spouse is forgetful or at risk of injuring themselves, you can’t leave them alone. Our care navigator will help develop a care plan and oversee the caregivers so you can have peace of mind when you leave home.
I Am Overwhelmed By My Spouse's Care Needs
You love your spouse, but being their primary caregiver leaves you exhausted, overwhelmed, and worried for both of you. You need help. For a few hours per day, we can take care of your spouse, so you can take care of yourself.
My Spouse Desires To Remain At Home
Your home is a great comfort to your spouse, but it creates challenges with daily living. Our experienced team will help with your spouse’s daily needs so you can safely stay together in your home and enjoy it.
I Need Help To Bring My Spouse Home
Your spouse wants to come home but you are worried about not meeting your spouse’s needs. Our team will assess your home environment so they can provide the skilled caregivers your spouse needs to transition safely back home.
Frequently Asked Questions (FAQs)
Who can you speak to about your spouse's care needs?
Complete our short questionnaire below and speak with our care navigator to help determine the services that will help your spouse maintain independence while supporting their daily living needs.
What services do we provide?
We provide the following services:
- Hourly Care
- Live-In Care
- Light Care
- Respite Care
- Case Coordination
What is our caregiver selection process?
Great caregivers are challenging to find, so we assess your spouse's caregivers to ensure they have integrity, compassion, dedication, and are resourceful. Every caregiver who walks through your front door must undergo a rigorous eight-step hiring process, including reviewing skills, experience, work-related values, background, substance abuse, and a physical check. Throughout the hiring process, we assess their verbal and writing skills to ensure they can immediately relate to your spouse when they walk through their front door. Additionally, they are supervised and trained by our nursing staff to help them further develop their skills.
How often do we evaluate and update your spouse’s plan of care?
We continuously refine your spouse's care plan to ensure they are receiving the best care possible. Our caregivers document the activities they perform at every visit and alert us to any changes regarding your spouse's care. Additionally, we conduct field supervision visits during which we review and update the care plan as needed.
Can we provide care for your spouse on a short term basis?
Yes, we can! Our care is always determined by what your spouse needs. We have a respite care program designed specifically for short term care needs.
Can we care for your spouse if they are in a facility (hospital, nursing home, or assisted living)?
Yes, we can. We provide care services to almost anywhere they call home.
How will you know what care your spouse received from our caregivers?
Our caregivers document the care they provide in our mobile app to enhance the service we provide your spouse. They write daily notes, activities, observations, and other pertinent information. This information is shared with your spouse's caregiving team to promote transparency and the sharing of best practices for your spouse's benefit. This information is also shared with you through our online family portal. Families who use our service love this feature because it lets them know how their spouse's day went and the care they received.
How soon can we start?
Once you have met with our care navigator for a home safety evaluation and assessment to determine your spouse's care needs, we will develop a comprehensive care plan and train and orient your caregivers to start providing care immediately. This process typically takes 36 to 48 hours and is the best way to ensure a smooth start.
If you use our services, who would you contact if you had questions or concerns?
We provide you with office support staff who are available 24/7. Field supervisors regularly visit to evaluate your spouse's caregivers and answer any questions or concerns you may have. Lastly, we provide an online family portal that lets you view your spouse's weekly schedule and the caregivers coming to care for them.
Your not sure if your spouse's long-term care insurance covers non-medical home care.
If you are struggling to review and understand your spouse's long term care policy, we can assist you with the process. We have experience working with the nine major long-term care insurance carriers and can help you understand what your spouse's contract covers and, if needed, coach you through the process of getting qualified. Once your spouse is approved, we will submit the required paperwork for you every week to ensure you are reimbursed promptly for the services we provide to your spouse. We do all this as an added value at no additional cost to you.
What do our clients say say about us?
As a Home Care Pulse Certified – Trusted Provider, we are committed to your satisfaction. We contract with Home Care Pulse to gather and report past and current clients' feedback by conducting monthly phone interviews. Because Home Care Pulse is an independent third-party company, they collect honest and unbiased feedback without outside influence. Also, our ratings on Facebook, Google, Caring.com, and Homecare Pulse will help you in your decision-making process. Ultimately, we believe that we have to earn your trust. Over time as we care for you, our actions will confirm that you decided to invest in a relationship with the best home care agency. Read more of our client's success stories or reviews on other websites and learn what others say about partnering with us.
Success StoriesReviews On GoogleReviews On FacebookReviews On Caring.comReviews On Homecare Pulse
What are the skills of caregivers providing the care and what training have they received?
We've partnered with the Eastern CT Workforce Investment Board (EWIB) and Three Rivers Community College (TRCC) to develop a caregiver training program that ensures your spouse's caregiver can provide their non-medical home care needs. You can have peace of mind knowing that the caregiver walking through your door is prepared to serve you.
What Is our service area?
We currently serve the towns and cities located in southeastern Connecticut. See our service map below.
Learn More About Us
Discover Your Home Care Solution
Complete our short questionnaire to speak with our our care navigator and discover a home care solution that will give you peace-of-mind.
Read Our Success Stories
Learn more about what our current and past clients have to say about partnering with us to help you in your decision-making process.
Learn About Our Care Model
Learn more about our services, solutions, and care model to help you with your decision making process.