ASQ has given us comfort, knowing that our loved ones are taken care of while we are at work.Kristin Pezzolesi
I Can't Leave My Parent Home Alone
You help your parent as much as you can, but life is busy, and you can’t always be present, which makes you nervous. Our team can help you with your parent’s daily needs so you can achieve a better balance in your life.
My Parent’s Health Is Declining
Your parent is healthy, but you can see a decline that makes you worried about future health and hygiene problems. Our care navigator can design a daily care plan so your parent can avoid catastrophic events and maintain their independence.
I Am Uncertain About The Services My Parent Need
You know your parent needs assistance, but you don’t know how much. Our team will work with you to evaluate their needs and develop a daily care plan so your parent will be safe, and you can breathe easier.
My Parent Can’t Go Home Without Extra Help
Your parent wants to go home, but you are worried it’s not safe and there isn’t help nearby. Our team will assess your home environment so our caregivers can help your parent transition safely back home.
Frequently Asked Questions (FAQs)
Who can you speak to about your care needs?
Complete our short questionnaire below and speak with our care navigator to help determine the services that will help your parent maintain independence while supporting their daily living needs.
What services do we provide?
We provide the following services:
- Hourly Care
- Live-In Care
- Light Care
- Respite Care
- Case Coordination
What do our clients say say about us?
As a Home Care Pulse Certified – Trusted Provider, we are committed to your satisfaction. We contract with Home Care Pulse to gather and report past and current clients' feedback by conducting monthly phone interviews. Because Home Care Pulse is an independent third-party company, they collect honest and unbiased feedback without outside influence. Also, our ratings on Facebook, Google, Caring.com, and Homecare Pulse will help you in your decision-making process. Ultimately, we believe that we have to earn your trust. Over time as we care for you, our actions will confirm that you decided to invest in a relationship with the best home care agency. Read more of our client's success stories or reviews on other websites and learn what others say about partnering with us.
How will I know what care my parent received from their caregiver?
Our caregivers document the care they provide in our mobile app to enhance the service we provide your parent. They write daily notes, activities, observations, and other pertinent information. This information is shared with your parent's caregiving team to promote transparency and the sharing of best practices for your parent's benefit. This information is also shared with you through our online family portal. Families who use our service love this feature because it lets them know how their parent's day went and the care they received.
I'm not sure if my parent's long-term care insurance covers non-medical home care.
We can assist you with the process if you are struggling to review and understand your parent's long-term care policy. We have experience working with the nine major long-term care insurance carriers and can help you know what your parent's contract covers and, if needed, coach you through getting qualified. Once your parent is approved, we will submit the required paperwork for you every week to ensure you are reimbursed promptly for the services we provide to your parent. We do all this as an added value at no additional cost.
Can you provide care for my parent on a short term basis?
Yes, we can! Our care is always determined by what your parent needs. We have a respite care program designed specifically for short term care needs.
Can you care for my parent if they are in a facility (hospital, nursing home, or assisted living)?
Yes, we can. We provide care services to almost anywhere they call home.
Can you provide care to both of my parents at the same time?
Yes, we can! Many of our clients take advantage of our light care program for their parent’s spouse for a small additional fee.
How often do you evaluate and update my parent’s plan of care?
We continuously refine your parent's non-medical care plan to ensure they receive the best care possible. Our caregivers document the activities they perform every visit and alert us to changes regarding your parent's care. Additionally, we conduct field supervision visits, reviewing and updating the care plan as needed.
What Is Our Caregiver Selection Process?
Great caregivers are challenging to find, so we assess your parent's caregivers to ensure they have integrity, compassion, dedication, and are resourceful. Every caregiver who walks through your front door must undergo a rigorous eight-step hiring process, including reviewing skills, experience, work-related values, background, substance abuse, and a physical check. Throughout the hiring process, we assess their verbal and writing skills to ensure they can immediately relate to your parent when they walk through their front door. Additionally, they are supervised and trained by our staff to help them further develop their skills.
If I use your services, who would I contact if I had questions or concerns?
We provide you with office support staff who are available 24/7. Field supervisors regularly visit to evaluate your parent's caregivers and answer any questions or concerns you may have. Lastly, we provide an online family portal that lets you view your parent's weekly schedule and the caregivers coming to care for them.
How soon can you start?
Once you have met with our care navigator for a home safety evaluation and assessment to determine your parent's care needs, we will develop a comprehensive care plan and train and orient your caregivers to start providing care immediately. This process typically takes 36 to 48 hours and is the best way to ensure a smooth start.
What are the skills of caregivers providing the care and what training have they received?
We've partnered with the Eastern CT Workforce Investment Board (EWIB) and Three Rivers Community College (TRCC) to develop a caregiver training program that ensures your caregiver can provide your non-medical homecare needs. You can have peace of mind knowing that the caregiver walking through your door is prepared to serve you.
What Is Your Service Area?
We currently serve the towns and cities located in Southeastern Connecticut. See our service map below.
Learn More About Us
Discover Your Home Care Solution
Complete our short questionnaire to speak with our our care navigator and discover a home care solution that will give you peace-of-mind.
Read Our Success Stories
Learn more about what our current and past clients have to say about partnering with us to help you in your decision-making process.