The care they are providing gives us our lives back.Kathy Parker
I Can't Leave My Parent Home Alone
My Parent’s Health Is Declining
I Am Uncertain About The Services My Parent Need
My Parent Can’t Go Home Without Extra Help
Frequently Asked Questions (FAQs)
Who will I meet at the initial in-home assessment?
One of our nurses will conduct the assessment to help you determine what services will help your parent maintain the most independence, while also supporting their activity of daily living needs. At that time, you can ask any questions or concerns you would like addressed to make the right decision for your parent.
Can I trust you to care for my parent?
As a Home Care Pulse Certified – Trusted Provider, we are committed to your satisfaction. We contract with Home Care Pulse to gather and report feedback from our past and current clients by conducting random live phone interviews each month. Because Home Care Pulse is an independent third-party company, they can collect honest and unbiased feedback, without outside influence. Also, our ratings on Facebook, Google, Caring.com, and Homecare Pulse will help you in your decision-making process. Ultimately, we believe that we have to earn your trust. Over time as we care for your parent, our actions will confirm that you decided to invest in a relationship with the best home care agency. Read more of our clients' success stories or read our reviews on other websites and learn what others have to say about partnering with us.
Can my parent continue with your services if their health declines over time?
Our caregivers are equipped with the twenty-one critical homecare skills needed to handle all of your parent's care needs throughout the various stages. Providing your parent with skilled caregivers ensures that if their health declines, the caregiver they began with can stay with them up to the end.
What if my parent requires specialized care?
If your parent needs more care or specialty care, we can help. We offer specialty services that include fall prevention, transitional care, and memory care. We've designed these services to help your parent avoid falls, transition home from a healthcare facility, or receive the appropriate care if they have Alzheimer's. Our nurses personalize these programs according to your parent's needs. Learn more about our specialty programs.
How will I know what care my parent received from their caregiver?
To remove any communication barriers between the caregivers who are with your parent, we place a communication logbook in their home, which the caregivers use to document the care they provide. This logbook contains up to four months’ worth of daily notes, including activities the caregiver helped with or provided, along with summary notes and any observations. This information sharing promotes transparency and the sharing of best practices amongst our caregivers for the benefit of your parent. Families who use our service love this feature because it allows them to know how their parent’s day went and the care they received.
What happens if my parent has a medical emergency?
When we are providing care for your parent, we place an in-home binder in their home, which contains their care plan, medication reminder directions, daily routines, likes and dislikes, educational material for the caregiver, and emergency preparedness guide. This in-home binder empowers our caregivers to acclimate to your parent quickly and ensures that in case of an emergency, we are prepared to follow your directions. Additionally, your parent's caregivers have 24/7 access to the nurses who oversee their care plan for guidance. You won’t find this level of communication anywhere else, and it represents our commitment to giving you peace of mind when caring for your parent.
Will you create a care plan personalized for my parent’s needs? What does this include?
We offer a free care assessment at the beginning, which is conducted by a nurse because they understand your parent's medical condition. Having a nurse conduct the assessment is not a requirement of the state, nor do the majority of other agencies do this. We believe that only a nurse can develop a comprehensive care plan that continuously meets your parent's care needs. Once your parent's care plan is developed, our nurses will continue to oversee the care plan and their caregivers, while communicating with you throughout the entire process.
I'm not sure if my parent's long-term care insurance covers non-medical home care.
If you are struggling to review and understand your parent's long term care policy, we can assist you with the process. We have experience working with the nine major long-term care insurance carriers and can help you understand what your parent's contract covers and, if needed, coach you through the process of getting qualified. Once your parent is approved, we will submit the required paperwork for you every week to ensure you are reimbursed promptly for the services we provide to your parent. We do all this as an added value at no additional cost to you.
Can you provide care for my parent on a short term basis?
Yes, we can! Our care is always determined by what your parent needs. We have a respite care program designed specifically for short term care needs.
Can you care for my parent if they are in a facility (hospital, nursing home, or assisted living)?
Yes, we can. We provide care services to almost anywhere they call home.
Can you provide care to both of my parents at the same time?
Yes, we can! Many of our clients take advantage of our light care program for their parent’s spouse for a small additional fee.
Am I charged for the services your nurses provide my parent?
We stand behind the quality of care that we provide your parent and would not be comfortable running our agency, supervising our caregivers, nor providing care to your parent without the guidance of a nurse on staff. Because of that, unless your parent requires our additional case management service, you are not charged for the services our nurses provide. The price you pay for a caregiver to walk through your parent's door includes having a nurse perform a comprehensive assessment for your parent, supervise and train their caregivers, oversee their care plan, conduct field visits as needed, and be a resource to you. Additionally, when we send a caregiver to your parent's home for training and orientation, we do this at no additional cost to you because we want to ensure we are setting your parent up for success.
How often do you evaluate and update my parent’s plan of care?
We continuously refine your parent's care plan to ensure they are receiving the best care possible. Our caregivers document the activities they perform at every visit and alert us to any changes regarding your parent's care. Additionally, we conduct field supervision visits during which we review and update the care plan as needed.
Will my parent be able to understand their caregivers and are they safe with them?
Great caregivers are challenging to find, which is why we assess your parent's caregivers to ensure they have integrity, compassion, dedication, and are resourceful. Every caregiver who walks through your front door must go through a rigorous eight-step hiring process, which includes reviewing skills, experience, work-related values, background, substance abuse, and a physical check. Throughout the entire hiring process, we are assessing their verbal and writing skills to ensure when they walk through your front door, your parent can immediately relate to each other. Additionally, they are supervised and trained by our nursing staff to help them further develop their skills.
If I use your services, who would I contact if I had questions or concerns?
We provide you with office support staff who are available 24/7. We also have field supervisors that regularly visit to evaluate your parent's caregivers and answer any questions or concerns you may have. Lastly, we provide you an online family portal that allows you to view your parent's weekly schedule and the caregivers who are coming to provide care for them.
How soon can you start?
Once you have met with our nurse for a home safety evaluation and assessment to determine your parent's care needs, we will develop a comprehensive care plan and train and orient your parent's caregivers to start providing care right away. This process typically takes 36 to 48 hours and is the best way to ensure a smooth start. However, for a small fee, we can perform an emergency start of care as well.
What are the skills of caregivers providing the care and what training have they received?
We only hire caregivers that have a Home Health Aide (HHA) or Certified Nurses Aide (CNA) certification. We also have an internal 40-hour Personal Care Aide (PCA) certificate training program, conducted by a nurse, to transition caregivers who have not had prior training.
What Is Your Service Area?
We currently serve the towns and cities located in Southeastern Connecticut. See our service map below.
Learn More About Us
Call Us Today
Call us today, (860) 373-0428, to meet with our nurses at no cost to you to learn more about your options and make the right decision for your parent.
Read Our Success Stories
Learn more about what our current and past clients have to say about partnering with us to help you in your decision-making process.