We were all so happy with the care they proved to my mother. The hospice nurse said it prolonged my mother's life by six months!Linda Jaivin
New London, Connecticut
I Feel Let Down By The Quality Of Care
It's A Struggle To Communicate With Our Caregiver
I Am Never Certain If A Caregiver Will Show Up
My Concerns Are Not Being Addressed
Frequently Asked Questions (FAQs)
Who will I meet at the initial in-home assessment?
One of our nurses will conduct the assessment to help you determine what services will help your loved one maintain the most independence, while also supporting their activity of daily living needs. At that time, you can ask any questions or concerns you would like addressed to make the right decision for your loved one.
What are the skills of caregivers providing the care and what training have they received?
We only hire caregivers that have a Home Health Aide (HHA) or Certified Nurses Aide (CNA) certification. We also have an internal 40-hour Personal Care Aide (PCA) certificate training program, conducted by a nurse, to transition caregivers who have not had prior training.
If I use your services, who would I contact if I had questions or concerns?
We provide you with office support staff who are available 24/7. We also have field supervisors that regularly visit to evaluate your loved one's caregivers and answer any questions or concerns you may have. Lastly, we provide you an online family portal that allows you to view your loved one's weekly schedule and the caregivers who are coming to provide care for them.
What happens if my loved one has a medical emergency?
When we are providing care for your loved one, we place an in-home binder in their home, which contains their care plan, medication reminder directions, daily routines, likes and dislikes, educational material for the caregiver, and emergency preparedness guide. This in-home binder empowers our caregivers to acclimate to your loved one quickly and ensures that in case of an emergency, we are prepared to follow your directions. Additionally, your loved one's caregivers have 24/7 access to the nurses who oversee their care plan for guidance. You won’t find this level of communication anywhere else, and it represents our commitment to giving you peace of mind when caring for your loved one.
Are your caregivers employees or contractors?
All of our caregivers are employees.
Can you provide care for my loved one on a short term basis?
Yes, we can! Our care is always determined by what your loved one needs. We have a respite care program designed specifically for short term care needs.
How will I know what care my loved one received from their caregiver?
To remove any communication barriers between the caregivers who are with your loved one, we place a communication logbook in their home, which the caregivers use to document the care they provide. This logbook contains up to four months’ worth of daily notes, including activities the caregiver helped with or provided, along with summary notes and any observations. This information sharing promotes transparency and the sharing of best practices amongst our caregivers for the benefit of your loved one. Families who use our service love this feature because it allows them to know how their loved one’s day went and the care they received.
Can my loved one continue with your services if their health declines over time?
Our caregivers are equipped with the twenty-one critical homecare skills needed to handle all of your loved one's care needs throughout the various stages. Providing your loved one with skilled caregivers ensures that if their health declines, the caregiver they began with can stay with them up to the end.
What if my loved one requires specialized care?
If your loved one needs more care or specialty care, we can help. We offer specialty services that include fall prevention, transitional care, and memory care. We've designed these services to help your loved one avoid falls, transition home from a healthcare facility, or receive the appropriate care if they have Alzheimer's. Our nurses personalize these programs according to your loved one's needs. Learn more about our specialty programs.
How soon can you start?
Once you have met with our nurse for a home safety evaluation and assessment to determine your loved one's care needs, we will develop a comprehensive care plan and train and orient your loved one's caregivers to start providing care right away. This process typically takes 36 to 48 hours and is the best way to ensure a smooth start. However, for a small fee, we can perform an emergency start of care as well.
I'm not sure if my loved one's long-term care insurance covers non-medical home care.
If you are struggling to review and understand your loved one's long term care policy, we can assist you with the process. We have experience working with the nine major long-term care insurance carriers and can help you understand what your loved one's contract covers and, if needed, coach you through the process of getting qualified. Once your loved one is approved, we will submit the required paperwork for you every week to ensure you are reimbursed promptly for the services we provide to your loved one. We do all this as an added value at no additional cost to you.
How often do you evaluate and update my loved one's plan of care?
We continuously refine your loved one's care plan to ensure they are receiving the best care possible. Our caregivers document the activities they perform at every visit and alert us to any changes regarding your loved one's care. Additionally, we conduct field supervision visits during which we review and update the care plan as needed.
Can you provide care to two people at the same time?
Yes, we can! Many of our clients take advantage of our light care program for their loved one’s spouse for a small additional fee.
Will you create a care plan personalized for my loved one’s needs? What does this include?
We offer a free care assessment at the beginning, which is conducted by a nurse because they understand your loved one's medical condition. Having a nurse conduct the assessment is not a requirement of the state, nor do the majority of other agencies do this. We believe that only a nurse can develop a comprehensive care plan that continuously meets your loved one's care needs. Once your loved one's care plan is developed, our nurses will continue to oversee their care plan and caregivers, while communicating with you throughout the entire process.
Am I charged for the services your nurses provide my loved one?
We stand behind the quality of care that we provide your loved one and would not be comfortable running our agency, supervising our caregivers, nor providing care to your loved one without the guidance of a nurse on staff. Because of that, unless your loved one requires our additional case management service, you are not charged for the services our nurses provide. The price you pay for a caregiver to walk through your loved one's door includes having a nurse perform a comprehensive assessment for your loved one, supervise and train their caregivers, oversee their care plan, conduct field visits as needed, and be a resource to you. Additionally, when we send a caregiver to your loved one's home for training and orientation, we do this at no additional cost to you because we want to ensure we are setting your loved one up for success.
Can I trust you to care for my loved one?
As a Home Care Pulse Certified – Trusted Provider, we are committed to your satisfaction. We contract with Home Care Pulse to gather and report feedback from our past and current clients by conducting random live phone interviews each month. Because Home Care Pulse is an independent third-party company, they can collect honest and unbiased feedback, without outside influence. Also, our ratings on Facebook, Google, Caring.com, and Homecare Pulse will help you in your decision-making process. Ultimately, we believe that we have to earn your trust. Over time as we care for your loved one, our actions will confirm that you decided to invest in a relationship with the best home care agency. Read more of our clients’ success stories or read our reviews on other websites and learn what others have to say about partnering with us.
Will my loved one be able to understand their caregivers and are they safe with them?
Great caregivers are challenging to find, which is why we assess your loved one's caregivers to ensure they have integrity, compassion, dedication, and are resourceful. Every caregiver who walks through your front door must go through a rigorous eight-step hiring process, which includes reviewing skills, experience, work-related values, background, substance abuse, and a physical check. Throughout the entire hiring process, we are assessing their verbal and writing skills to ensure when they walk through your front door, your loved one can immediately relate to each other. Additionally, they are supervised and trained by our nursing staff to help them further develop their skills.
Can you care for my loved one if they are in a facility (hospital, nursing home, or assisted living)?
Yes, we can. We provide care services to almost anywhere they call home.
What Is Your Service Area?
We currently serve the towns and cities located in Southeastern Connecticut. See our service map below.
Learn More About Us
Call Us Today
Call us today, (860) 373-0428, to meet with our nurses at no cost to you to learn more about your options and make the right decision for your loved one.
Read Our Success Stories
Learn more about what our current and past clients have to say about partnering with us to help you in your decision-making process.