Don't Be Afraid To Ask For Help
Potrait - Caleb Roseme.jpg
By: Caleb Roseme Posted: Jun 3rd, 2019
Senior Care

Questions You Should Ask When Hiring a Home Care Agency

Hiring a home care agency to take care of a loved one is an important and difficult task. Researching home care providers and taking the steps to hire an agency, and caregiver, that best meet your needs can help ensure that your loved ones are safe and well cared for by an in-home caregiver.

Before making a decision, you should interview multiple caregivers and agencies. The process of interviewing agencies is the best way to make sure your loved one will get the care they need.

Below, you will find the top 3 questions that you should ask before hiring a home care agency and in-home caregiver.

Question 1: What process do you use to hire and assess your caregivers?
Putting your loved one in another’s hands can be extremely difficult. You may be very apprehensive or worried about whether they will be taken care of. Asking this question will help you to make sure that your loved one is safe and that the agency is keeping up with their caregivers.

It is also important that you ask for references and ensures the agency meets all local certification requirements. Inquiring about an agency’s State Certification status can help you gauge their legitimacy and ensure monitoring from regulatory agencies.

For information on specific agency certification requirements in your agency, contact your local Area Agency on Aging (FCA’s Family Care Navigator can help with this), or your local department of senior services.

Question 2: What specific services do you provide?
You’ll want to make sure that the caregiver will meet all the needs of your loved one and is compatible and skilled. This will allow you to take care of anything that the caregivers do not in order to make each day go by smoothly. You will save yourself a lot of time if you understand what your loved one needs and what a specific agency can provide.

Question 3: What insurance plans do you accept?
You want to make sure that insurance will cover the expense of having a caregiver or that you can afford the additional out-of-pocket expense. Home care can be expensive and not a lot of people are financially able to handle the cost without help from insurance. It will also save you time so that you are not interviewing an agency that you cannot afford.

These three home care agency questions are just a start to the questions you should ask to make sure your loved one gets the best care they need and deserve.

You’ll want to make sure you have all of your questions answered and feel comfortable with the agency or caregiver’s experience, competence, and level of care.

We would love for you to reach out to us in regards to your home care needs. We are a premier home care agency that partners with qualified caregivers to provide your loved one an extraordinary experience.

Our team is compromised of skilled and compassionate caregivers who work closely with your loved one’s healthcare team.

Please contact us today for a free healthcare assessment. You can reach us by phone at 860-373-0428 or by email at

 “We truly care and only want to give you the best.” – Sam, RN, BSN, Owner

Share this post:

Potrait - Caleb Roseme.jpg

About Caleb Roseme

Caleb Roseme is the Homecare Executive Director at Assured Quality Homecare. Caleb oversees the home care agency's operations, ensuring that all systems are in place and that everything flows smoothly. Caleb graduated with a degree in mechanical engineering from the University Of Connecticut in 2007 and has a Lean Six Sigma Green Belt Certification from his eight years of working as quality assurance and process engineer at General Dynamics Electric Boat. Caleb is married and, together with his wife, is raising three beautiful children. You can find Caleb volunteering at his church or community in his free time, reading a personal development book, keeping up with the Boston Celtics, or spending time with his Crossfit community.

Leave a Reply

Restricted HTML

Allowed Text Inputs
  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.